Contact the Kinship advice team

Find out more about our advice service, how they can help, and how to get in touch with them.

Read our advice service charter

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  1. Advice line closure during the holidays
  2. See our most popular advice guides
  3. About our advice line
  4. Contact the advice line
  5. Submit an online enquiry to our advice team

Advice line closure during the holidays

Please note that our advice line will be closed from 2pm on Monday 23 December. It will reopen at 9:30am on Monday 6 January. Our web enquiry form will also be closed during this time. 

Here are some places to turn if you need urgent help over the holidays:  

See our advice collection for the festive period

See our most popular advice guides

If you’re looking for information and advice, here are some of our most popular guides:

See all of our information and advice guides.

Ways to get help and advice

As well as our advice line, we offer support in a number of different ways. See below for more information.

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Browse all of our information and advice

Browse our advice guides
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Free workshops for kinship carers

Free training and events
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Join our monthly Facebook advice sessions

Follow us on Facebook

About our advice line

The Kinship advice team are specialists in supporting kinship carers across England and Wales. We can support you wherever you are in your kinship journey.

From thinking about becoming a kinship carer to supporting you as you care for your kinship child or children – we’re here for you.

Life can be overwhelming. We’ll give you advice and information to try and make your life as a kinship carer a bit easier. Kinship is non-judgemental. We’re friendly and we’ll help you navigate a sometimes complex and confusing system.

Contact the advice line

Our phone line is open from Monday to Friday, 9:30am to 2pm.

You can call us during these hours for free on 0300 123 7015.

Outside of these hours, you can reach the advice team using the form below. One of our advisers will get back to you as soon as possible.

Submit an online enquiry to our advice team

Fill in the form below and our advice team will get back to you. Please include as much information about your current situation as possible.

The response waiting time is currently 7 to 14 days. We are working hard to bring that time down, and one of our advisers will get back to you as soon as possible. If you have not received a response from us within 14 days, please check your junk or spam inbox for a reply.

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Please note we can only advise kinship carers in England and Wales.

We can advise you if you care for a relative or friend’s child full time. We can also help if you are thinking about becoming a kinship carer. Our advisers are impartial, non-judgemental and the service is confidential.

We do not give advice on regaining contact with a grandchild. For this please see the information on our website page: Lost touch with grandchild

In the meantime, you may like to use our online advice finder

Please note we can only advise kinship carers in England and Wales.

We can advise you if you care for a relative or friend’s child full time. We can also help if you are thinking about becoming a kinship carer. Our advisers are impartial, non-judgemental and the service is confidential. In the meantime, you may like to use our online advice and information guides.

Please note that we do not give advice on regaining contact with a grandchild.




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Data Protection
Kinship is committed to respecting the confidentiality of those who use its services.  This means respecting the right of beneficiaries and service users to privacy and their right to expect that any personal information they give us will not be discussed or passed on to anyone outside Kinship without their permission.

Kinship keeps information on its clients/service users for the purposes of providing a service and meeting client needs. All personal data is kept in a secure database and/or in protected computer files.

Some client information may be reviewed by an external auditor for quality monitoring purposes. The auditor will operate strictly in accordance with our confidentiality policy however, please tell us below if you do not want your information shared in this way. This will not affect the service you receive.

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