Training Facilitator x 2

Purpose of the role

To facilitate introductory training workshops for kinship carers across England, as part of the national training team, through an annual programme of Kinship roadshows and in-person and online workshops.
To contribute to the continual development and improvement of the Kinship training programme by developing new content and refining existing materials in line with insight, data, and feedback from kinship carers.

Training Delivery

• Co-deliver professional, high-quality training to kinship carers in England.
• Effectively facilitate group discussions as part of training events, encouraging participation and peer learning.
• Ensure training is accessible, inclusive, and adapted to meet the diverse needs of participants.
• Maintain tone of voice, language, and branding in line with Kinship guidelines.
• Meet training KPIs, including participants reporting they feel better supported (90%) and have increased understanding of the subject (80%).
• Take accountability for your own learning and development to enhance training delivery.
• Actively contribute to achieving high performance across the training programme.
• Ensure excellent administration of training delivery, including adherence to deadlines and reporting requirements.

Content Development

• Contribute to the continuous development of training resources using insight, data, and feedback from kinship carers.
• Ensure all content is developed, reviewed, and approved in line with internal processes and quality standards.
• Maintain a consistent and engaging approach across all training experiences.
• Contribute to online resources and digital learning tools as required.
• Take part in creating online and video content, demonstrating confidence on camera and the ability to communicate key messages clearly and professionally.

Measuring Impact

• Use Salesforce effectively as the case management system to support training delivery, learning, and evaluation.
• Gather, record, and analyse participant feedback to inform service improvement.
• Contribute to case studies and impact reports demonstrating the effectiveness of the training service.
• Support the ongoing collection of insights to inform organisational objectives.

Systems and Processes

• Demonstrate confident and frictionless use of Zoom, including breakout rooms and interactive tools, to deliver engaging online training sessions.
• Use technology effectively to deliver high-quality in-person and online learning experiences.
• Contribute to the development and documentation of efficient systems and processes to support the training programme.

Team culture

• Act in the best interest of Kinship and the families we support.
• Maintain an up-to-date understanding of kinship care and the challenges faced by kinship carers.
• Contribute to a learning culture that encourages creativity, collaboration, and continuous improvement.
• Actively support and contribute to a high-performing, inclusive, and supportive team environment.
• Commit to personal and professional development.
• Live Kinship’s values and behaviours, embedding collaboration and learning across the organisation.

Experience and Knowledge

• Substantial experience delivering engaging online and in-person training and workshops for diverse audiences.
• Proven experience in professional facilitation using a range of techniques to engage participants.
• Demonstrable expertise using Zoom (including breakout rooms and tools) and PowerPoint to deliver high-quality training.
• Experience managing challenging or sensitive situations during training while maintaining clear boundaries.
• Experience of working with participants with varying levels of digital literacy.
• Proven ability to deliver training that achieves measurable impact and learning outcomes.
• Demonstrated use of a non-judgemental approach reflected in both language and behaviour.
• Excellent written, verbal, and visual communication skills with high attention to detail.
• Experience dealing with sensitive or complex issues with professionalism and empathy

Skills and Abilities

• Ability to develop and maintain in-depth subject knowledge to deliver consistent, up-to-date content.
• Strong organisational and self-management skills, with the ability to handle varied workloads and meet deadlines.
• Creative and solutions-focused approach to problem-solving.
• Ability to collaborate effectively and work innovatively to achieve positive outcomes for kinship carers.
• Ability to act with integrity and always in the best interest of Kinship and the families we support.

• Lived experience of kinship care.
• In-depth understanding of kinship care and the issues faced by kinship carers.
• Experience presenting or producing video content for training purposes.
• Experience using Salesforce or similar case management systems.
• Knowledge and understanding of kinship care, children, and families requiring support.