Training Facilitator and Team Leader

We know kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident and empowered to do that. A new training contract with the Department for Education will support this outcome.

This role is pivotal in supporting kinship carers to understand what being a kinship carer actually means, what choices are available to them and how to access the information and advice they need for their kinship families in England.

You’ll lead and facilitate our introductory training workshops for kinship carers, alongside a kinship experienced colleague.

You’ll be part of a team delivering regional roadshows across the country. You’ll help facilitate on the day, presenting to kinship carers across England. Alongside roadshows you’ll deliver introductory training at local peer support groups. You will also provide line management to our Kinship Experienced In Person Facilitator.

You’ll join a new team – Advice, Training and Information – who will be resolute about creating a positive and impactful learning experience for all kinship carers in England.

A strong facilitator and communicator, you will need to be great at presenting content to kinship carers. You’ll need to be calm under pressure and able to deliver exceptional in person workshops and training to small and large audiences.

Being interactive, engaging and able to read the room are essentials for this role. You’ll be curious – and always thinking about how you can improve your delivery and the experience for kinship carers. We’re building a team who is open, focussed on the needs of kinship carers and who are looking to continuously and positively improve.

As part of this new training service, you’ll receive all the training and development to support you to succeed in this role.

• co-delivering exceptional in-person introductory roadshows to kinship carers in England (16 over a 12-month period) as part of a delivery team
• leading exceptional in-person introductory workshops to peer support groups in England (individual target – 20 plus over a 12-month period)
• an in-depth understanding of kinship care in England (we’ll provide training and support)
• consistent approach across training experiences, following manualisation processes
• effectively facilitating roundtable discussions (as part of the roadshow format)
• supporting consultation events with kinship carers to support co-design of the service
• ensuring KPIs for service delivery (including feedback and evaluation) are met, including kinship carer experiences (90% service user satisfaction)
• ongoing continuous development of training resources and delivery using insight, data and participation from kinship carers
• line managing and supervising Kinship Experienced In-Person Training Facilitator

• substantial line management experience
• substantial experience delivering engaging in-person training and workshops for diverse audiences, or transferable skills which demonstrate excellent communication and presentation skills
• high-quality and professional in-person facilitation skills, or transferable skills which demonstrate excellent communication and presentation skills
• demonstrable experience of holding clear boundaries and managing unforeseen circumstances (like disruptive behaviour) within training contexts, or transferable skills which demonstrate your ability to manage boundaries and unforeseen circumstances in a professional context
• proven experience of delivering training workshops which deliver impact and learning outcomes for participants, or transferable skills which demonstrate your ability to deliver positive outcomes in a professional context
• excellent Powerpoint skills
• experience of working with communities with different levels of digital literacy
• an ability to develop in-depth subject knowledge (kinship care for example) to deliver consistent and up-to-date content
• excellent written, verbal and visual communications with high attention to detail, representing Kinship and this new training service with conviction and professionalism

• lived experience of kinship care
• experience presenting content in video format
• experience of using Salesforce
• knowledge and understanding of kinship care and/or children and families who need support