Senior Salesforce Administrator

Purpose of the role: 

With over 80 staff members using Salesforce daily, this role is pivotal in providing expert technical support to CRM users and the wider charity.  

The Senior Salesforce Administrator is responsible for the day-to-day configuration, support, maintenance and improvement of our Salesforce platform.  

The type of person we’re looking for: 

You will play a key role in optimising our CRM to support our advice service, programme delivery, training offering and executive stakeholders. Reporting to the Database Manager and working alongside the Junior Salesforce Administrator, you will collaborate with staff across the organisation to ensure Salesforce meets the charity’s mission and evolving operations.  

You may want to work remotely or spend 1-2 days in our London office to spend time with colleagues.  

System Administration:   

• Manage user accounts, profiles, roles, permissions and security settings.  
• Maintain data integrity through regular audits, deduplication and validation rules.  
• Monitor system performance and troubleshoot issues.  

Configuration and Customization  

• Create and maintain custom objects, fields, page layouts and flows.  
• Develop and manage reports and dashboards for various teams.  
• Implement automation to streamline business processes.  

User Support and Training:  

• Serve as one of the primary points of contact for Salesforce-related queries.  
• Provide training and documentation for end users.  
• Gather requirements and translate them into technical solutions.   

Data Management: 

• Oversee data imports, exports and integrations with other systems (Form Assembly, Engaging Networks).  
• Ensure compliance with data protection and privacy regulations.  

Project Leadership:  

• Lead and support Salesforce projects, including new feature rollouts and third-party app integrations.  
• Collaborate with the Junior Administrator, Database Manager and other stakeholders to prioritise enhancements.  

Continuous Improvement:

• Stay abreast of Salesforce releases and best practices.  
• Recommend and implement improvements to maximise system effectiveness.  

• 3+ years of Salesforce administration experience (NPSP experience preferred).  
• Salesforce Administrator certification ADM201 (Advanced Admin or other certifications a plus).  
• Strong understanding of Salesforce security, automation and reporting.  
• Experience with data management, imports/exports and integrations.  
• Excellent communication and training skills.  
• Excellent level of IT literacy and proficiency with Excel.  
• Experience with declarative automation tools.    
• The ability to work discreetly and effectively with confidential information; ensuring GDPR principles are observed.  
• Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail.  
• A real commitment to equality, diversity, and inclusion within your role.   
• Right to work in the UK.  

Desirable, but not essential, criteria include:

• Personal experience of kinship care.
• Experience of highly customised Salesforce systems.   
• Knowledge of programme delivery processes.   
• Experience with third-party apps (Form Assembly, Engaging Networks).