Senior Digital Project Manager

11 October 2024

Salary: £42000 plus London weighting of £3,323 if applicable (pro rata)
Working hours: part-time - 28 hours per week
Contract: fixed-term, 18 months
Location: home-based or hybrid, with some travel across England and Wales
Responsible to: Head of Digital and Content
Application closing date: 11/11/2024 9:00 am
Interviews: 18 November 2024 (interview 1) and 28 November (interview 2)

Job description:

The role of the Senior Digital Project Manager is to lead the project management of digital development projects, to oversee the existing website and be a product owner for different digital tools we use as an organization (such as Notion, Zoom). It will also be to ensure all new digital developments align with organisational objectives, are inclusive and accessible, and meet user needs.

The postholder will also manage the agile work process in the team, using Asana to manage our team sprints and lead planning and retrospectives.

It will be the responsibility of the postholder to manage risk assessments, use the RACI model to ensure teams are engaged and aware of their responsibilities, manage the project timeline and day to day relationship with the digital agency.

This role will be crucial to enabling Kinship to deliver high-quality digital services, supporting kinship carers across the UK and ensuring that our digital platforms are robust, reliable, and aligned with our mission and values.

Key responsibilities:

Project management

  • Using agile methodology, you will project manage digital developments to a high standard. Including responsibility for defining, documenting, and completing projects, working with internal colleagues and external suppliers.
  • You will manage processes related to digital developments including risk assessment, data, change management, stakeholder communications and prioritisation.
  • You are the product owner for digital products (such as Asana). You will be responsible for working collaboratively with colleagues, supporting onboarding, creating processes and managing performance and reporting.
  • You will ensure manualisation (on Notion.so) of all our processes alongside the rest of the team, providing learning and transparency.

User involvement

  • Create a strategy for meaningfully engaging diverse users in digital developments.
  • Oversee user testing and ensure excellent UX is a core tenet of the development and build phase.
  • Manage the planning, execution, and documentation of user acceptance testing (UAT) phases, ensuring alignment with project timelines and stakeholder expectations.

Stakeholder engagement

  • Be a brand guardian and content champion, working closely with the Communications, Marketing and Content teams to ensure Kinship brand, style and tone of voice are implemented to a high standard across digital developments.
  • Work with the Website Content Manager to ensure effective adoption and understanding of new digital developments across staff team. Providing support and guidance.

Experience requirements:

  • a positive, curious mindset with a genuine passion for designing user-centric digital products that really work
  • a passion for jargon-free, clear content
  • an ability to put people at ease and a true enjoyment of working collaboratively
  • proven experience project managing complex digital projects (including websites), from set-up to delivery and monitoring and evaluation and using digital tools to do this (notion.so/Asana/Monday or other examples)
  • in-depth experience of setting SMART digital KPIs and the tools and techniques that underpin this
  • understanding and commitment to integrating Salesforce within platform to ensure high-quality data and insight and consistency of experience for kinship carers
  • experience working with service users (in this case kinship carers) to iterate and develop digital products, with comfort leading research workshops and groups to develop these products
  • experience of producing accessible digital products with an understanding of search engine optimisation and user behaviour online, using data to support decision-making
  • awareness of web design standards (e.g. HTML5, CSS3 and javascript) and web accessibility standards (WCAG 2.1 AA)
  • strong background in the delivery of work in cross-functional and widely-dispersed teams
  • good communication skills, and ability to engage stakeholders at all levels across the project (and charity) so they contribute appropriately to delivery
  • ability to challenge thinking appropriately as part of continuous service development and improvement
  • an understanding of GDPR and PECR regulations and the implications on data and communications

Desired skills:

  • project management qualification
  • experience of using Salesforce
  • understanding of content design principles
  • lived experience of kinship care
  • understanding of children’s social care

Apply now

To apply, please send a CV and supporting statement to anna@youarevalued.co.uk.

If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know.

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