Programmes Officer

Purpose of the role

To support the Mobilisation and Delivery Project Manager in mobilising and delivering the Kinship Navigator feasibility RCT through exceptional administration, proactive coordination and anticipatory problem-solving.

You will act as a trusted operational support, ensuring systems, data, documentation and local engagement activity are accurate, well organised and up to date, allowing the Mobilisation and Delivery Project Manager to focus on delivery oversight, risk management and external accountability.

Programme delivery and coordination

• Support mobilisation activities across all workstreams, ensuring actions, documentation and timelines are tracked and followed up.
• Maintain delivery plans, action logs and trackers using Asana.
• Support coordination of onboarding activities with local authorities and internal teams.
• Ensure all operational documents are version-controlled, accessible and kept up to date.
• Flag emerging issues, risks or capacity pressures early, with clear evidence.

Local authority engagement and ecosystem mapping

• Coordinate local engagement activity across participating local authorities, including planning, logistics and follow-up for local events.
• Map each local authority’s kinship care ecosystem, including statutory services, voluntary and community organisations, referral pathways and gaps in provision.
• Maintain accurate, up-to-date local authority profiles and ecosystem maps.
• Ensure local intelligence is captured consistently and stored accessibly using agreed systems (e.g. Notion).

Outreach and local marketing support

• Support outreach and engagement activity by helping develop programme-specific marketing and engagement materials, working with the Marketing and Communications team to ensure alignment with Kinship’s brand and messaging.
• Adapt and manage local collateral for each participating local authority, ensuring materials are accurate, up to date and easy to use.
• Maintain clear version control and accessible storage of outreach materials, incorporating feedback from local partners where appropriate.
• Use Canva, Padlet and other agreed tools to adapt and produce local materials for events, Communities of Practice and local authority engagement.

Communities of Practice support

• Provide operational support to the Head of Programmes in coordinating Communities of Practice in each participating local authority.
• Support scheduling, logistics, materials and follow-up actions.
• Capture learning, actions and insights clearly and consistently.
• Support translation of local learning into insight for programme improvement and future scale-up.

Administrative excellence and anticipation

• Deliver a consistently high standard of administration across the programme.
• Maintain clear, structured and accurate records across all systems.
• Anticipate upcoming needs, deadlines and risks, taking initiative to address them early.
• Proactively prepare information, materials and updates without needing to be prompted.
• Act as a reliable operational anchor, ensuring nothing falls through the cracks.
• Anticipate the information, updates and preparation the Mobilisation and Delivery Project Manager will need to manage delivery effectively.

Data, systems and technical delivery

• Maintain accurate and timely data entry across Salesforce and related systems.
• Support data quality checks and evaluator requirements.
• Use Asana, Salesforce, Notion and Canva confidently and fluently.
• Support documentation, manualisation and knowledge management.
• Ensure systems are used consistently and to a high technical standard.

Coordination, reporting and communications

• Coordinate meetings, agendas, notes and follow-up actions.
• Support preparation of dashboards, updates and reports.
• Ensure information is shared clearly, accurately and on time.

Team culture 

• Act in the best interest of Kinship and the families we support.
• Maintain and contribute up to date understanding of kinship care.
• Deliver effective administration with attention to detail and keeping to deadline.
• Actively contribute to delivering and evidencing a high performing service.
• Take responsibility for your ongoing continued professional development.
• Work in line with the Kinship values.

Experience and Knowledge

• Experience supporting delivery of complex programmes or projects with multiple stakeholders.
• Experience coordinating events, learning activity or engagement sessions.
• Experience mapping services, systems or local ecosystems.
• Significant experience delivering high-quality administration in fast-paced or complex environments.
• Experience working independently and prioritising work using judgement.
• Experience working in roles where priorities and direction are set by a project or programme lead.
• Experience providing high-quality operational support to senior delivery or programme management roles.

Technical Skills and Abilities

• High level of technical confidence and digital fluency.
• Comfortable working across multiple digital systems and switching between them as part of day-to-day delivery.
• Experience using project management, CRM and documentation tools, or a clear ability and willingness to learn these quickly.
• Ability to use digital tools accurately and consistently to maintain high-quality records and documentation. For example, this role will involve working with tools such as:
  • Asana (task and delivery tracking)
  • Salesforce (case management)
  • Notion (documentation and knowledge management)
  • Canva (producing clear, professional materials)
• You do not need to have used all of these systems before, but you must be confident learning and using new tools quickly and to a high standard.

Skills and abilities

• Exceptional administrative skills with meticulous attention to detail.
• Strong ability to anticipate what is needed next and act proactively.
• Highly organised, able to manage multiple workstreams and deadlines.
• Strong written communication skills.
• Calm, reliable and solutions-focused under pressure.
• Ability to work closely with a line manager, taking direction while exercising initiative.
• Strong judgement around when to act independently and when to escalate.

General characteristics and attributes

• A real commitment to equity, diversity and inclusion within your role.
• A respectful approach to working with people from a range of backgrounds.
• Understanding of safeguarding particularly around vulnerable families.
• Commitment to the values, aims and objectives of Kinship.
• Flexible and willing to travel for work across England.
• Excellent written and spoken English.
• Permission to work in the UK.

• Experience supporting research, evaluation or feasibility studies.
• Lived experience of kinship care.
• Experience coordinating Communities of Practice or learning networks.
• Experience working with local authorities or place-based programmes.
• Understanding of children’s social care.