Junior Salesforce Administrator

We currently have 80 staff members using Salesforce daily. This role provides technical expertise to the CRM users and wider charity, while also carrying out vital audits, project support and administrative duties. 

The role of Junior Salesforce Administrator works together with the rest of the team, managed by the Database Manager, to ensure users and projects are supported efficiently and that our Salesforce instance is effectively maintained and maximised.  

• Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, and escalating while communicating through our support tickets system.  
• Monitoring on-going processes and correcting/escalating any issues that occur.  
• Managing data and keeping records accurate, up to date and consistent. Performing audits to identify irregularities across the system.   
• Building Salesforce reports and dashboards for internal stakeholders.   
• Create, edit, and maintain Salesforce list views, objects, fields, record types, page layouts, and users.  
• Deliver and support with training and development of all users including their initial induction, as well as follow up training sessions and clinics.   
• Assist with testing new enhancements and add-ons from Salesforce releases and custom internal enhancements.   
• Create technical and functional documentation.  
• Creating and connecting Form Assembly forms. 
• Additional ad hoc tasks relating to the data management requirements of the platform.    
• Comply with any monitoring, evaluation and reporting requirements as part of Kinship’s internal processes, as well as any donor or local authority funding requirements for the services being delivered, including producing quarterly performance reports for local authorities, and other funders and stakeholders as required. 
• Proactively use data and insight to develop our programmes and sharing with colleagues to contribute to changing the system for kinship carers.  

Knowledge, abilities, skills and experience:

Essential

The successful candidate will have: 

• Experience of Salesforce Administration and the Nonprofit Success Pack   
• Salesforce administration certificate ADM201  
• A strong commitment to ensuring outcomes and impacts of services are evidenced through high quality data collection.    
• The ability to work discreetly and effectively with confidential information; ensuring GDPR principles are observed throughout.  
• Able to use own initiative and manage competing priorities.  
• Excellent written and verbal communications and able to communicate technical information in a clear and simple way.   
• Able to liaise with stakeholders at all levels.  

• Lived experience of kinship care. 
• Experience of widely customised Salesforce systems.   
• Excellent level of IT literacy and proficiency with Excel including Vlookups.   
• Familiar with Salesforce configuration concepts such as Profiles, Sharing Rules, Flows, Validation Rules etc.   
• Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail.  
• You’re a solution focussed team player with a positive, can-do mindset.